Refund, Cancellation & Wallet Balance Policy

Welcome to SMMReseller.in. We believe in keeping our terms clear, transparent, and compliant with Indian digital commerce standards, including the Information Technology Act, 2000 (and amendments) and applicable consumer protection guidelines.

Because we deliver instant, automated digital services, standard physical return policies do not apply. Please read this detailed policy carefully before depositing money or placing orders.

1. Account Deposits & Fund Refunds

• Closed-Loop Balance: Funds added to your SMMReseller.in account act as a closed-loop prepaid balance meant solely for purchasing services on this platform.

• No Direct Bank Reversals: Once a deposit clears successfully via UPI, QR code, net banking, or debit/credit card, it cannot be refunded back to your bank account, card, or original payment source.

• Double Deductions / Failed Add-Funds: If your bank account is debited but the funds do not reflect in your panel wallet due to a network or gateway glitch:

  • Wait 15–30 minutes for the automated webhook to sync.

  • If still uncredited, send your Transaction ID / UTR number via a Support Ticket or WhatsApp.

  • Once verified against our merchant logs, your wallet balance will be updated immediately. If the gateway marks it as a failed drop, the amount automatically returns to your source bank within 3 to 7 working days as per RBI guidelines.

2. Third-Party Deposits & Payer Identification

Under Indian cyber safety norms and anti-fraud guidelines:

• Account-Payer Match: You should only add funds using your own personal bank account, UPI ID, or card.

• Third-Party Payments: If you use a third party’s payment account to fund your wallet, you accept full responsibility for that transaction.

• Fraud Prevention: If a payment source reports an unauthorized transaction or cyber fraud complaint against a payment made to our QR/account:

  • Your SMMReseller.in account will be frozen immediately.

  • The remaining wallet credits will be placed on hold pending police or bank verification.

  • We reserve the right to share technical transaction logs (IP address, login times, linked usernames) with lawful enforcement agencies under the Information Technology Act.

3. Order Cancellation & Automated System Refunds

• Orders in Progress: Once an order moves to "Processing" or "In Progress", it cannot be edited, paused, or canceled manually because server resources are already allocated.

• Canceled Orders: If a service server goes down, gets deprecated, or rejects your order, the system will cancel the order automatically and return 100% of that order cost to your SMMReseller.in wallet balance.

• Partial Deliveries: If an order only delivers partially (for example, 700 delivered out of 1,000 ordered) due to server capacity limits, the status will show "Partial". The charge for the remaining undelivered 300 units is calculated pro-rata and credited straight back to your wallet.

4. Situations Ineligible for Any Refund or Credit

Your balance will not be refunded or adjusted if the delivery failure happens due to user error:

• Incorrect Links: Providing a broken link, typo in the URL, or wrong channel/profile ID.

• Private Accounts: Placing orders for profiles, posts, or channels set to "Private". Accounts must stay public throughout the campaign.

• Altering Details Mid-Process: Changing your handle/username, setting the page private, or deleting the post while an order is active.

• Multiple Concurrent Orders: Submitting two or more separate orders for the exact same link at the same time across different panels. This disrupts the automated start-count meter, and no dispute will be entertained.

5. Platform Wallet-to-Wallet Transfers

• Funds Transfer Feature: Where available on the dashboard, wallet transfers between two registered users on SMMReseller.in are irreversible.

• Accuracy of Recipient Username: Double-check the recipient's username before confirming a transfer. We cannot recover or re-credit balances sent to the wrong username by mistake.

• Prohibition of Unofficial P2P Sales: Users must not use wallet-to-wallet transfers to run unauthorized cash exchange schemes or money laundering setups.

6. Unauthorized Chargebacks & Disputed Payments

• Raise Internal Inquiries First: If you see any discrepancy with an order or payment, reach out to our team first via a Support Ticket or direct WhatsApp support.

• Friendly Fraud & Chargebacks: Filing an unauthorized dispute, false chargeback, or fraud claim with your bank, UPI app, or payment gateway without contacting us will be treated as a contract breach.

• Consequences: Doing so will result in immediate termination of your SMMReseller.in account, forfeiture of all existing wallet balance, an IP/device ban, and submission of transaction logs and invoice trails to the dispute management cell of the respective payment gateway.

7. Refill & Drop Terms

• Refill-Eligible Services: If a service has a "Refill" tag (e.g., 30 Days Refill), you can claim a free refill if numbers drop below the start count during that window.

• No-Refill Services: Services clearly labeled "No Refill" offer zero retention warranty once marked completed. No balance credits or re-deliveries are issued for post-delivery drops on these items.

8. Dispute Redressal & Contact Channels

For legitimate payment errors, order queries, or transaction reconciliations, reach out through our official points of contact:

• Internal Ticket (Fastest Resolution): Log in to your account and raise a ticket under the "Payment" or "Order" category.

• Official Contact Desk: https://smmreseller.in/contact

• Operations Lead: Abhishek

• Direct Helpline / WhatsApp: +91 7068035009

• Grievance Email: [email protected]